Lite
A quiet inbox. A few conversations a day.
€39 / month
40 inquiries included each month
That is €0.98 per inquiry
Extra inquiries €0.99 each
Try 14 days freeSimple plans.
You pay for answers.
Unlimited seats on every plan. Each plan includes a monthly number of inquiries your AI answers, and a handover never costs you anything.
No assumed resolutions. No paying for handoffs. No per-seat math.
Plans
Pay yearly and save 20%.
Starter
A steady stream. Support is part of someone's day.
€99 / month
125 inquiries included each month
That is €0.79 per inquiry
Extra inquiries €0.99 each
Try 14 days freeGrowth
Busy enough that someone owns the inbox full time.
€249 / month
400 inquiries included each month
That is €0.62 per inquiry
Extra inquiries €0.79 each
Try 14 days freeScale
High volume, several markets, a team behind it.
€499 / month
1,000 inquiries included each month
That is €0.50 per inquiry
Extra inquiries €0.62 each
Try 14 days freeAnswered by your AI
Starter becomes cheapest at 101 inquiries.
Lowest-cost plan
Starter
125 inquiries included each month
- Plan per month
- €99
- Extra inquiries Your inquiries are covered by the plan.
- €0
- Estimated monthly cost For 125 inquiries per month
- €99
Try 14 days free
No card needed
On every plan
- Unlimited seats Bring the whole team. Seats never cost anything.
- All channels included Nothing is held back for a bigger plan.
- Unlimited integrations Connect as many stores and tools as you run.
- Actions in your tools Real changes in connected systems, when you allow it.
- Flows Multi-step journeys like returns, written in plain language.
- Your own APIs and webhooks Give the AI your own endpoints to call.
- Multi-brand workspaces Run several brands or markets from one account.
- Sandbox testing A safe place to try changes on your AI.
- AI assistant Like an account manager in your dashboard. Ask, and it gets done.
- Copilot Drafts replies for your team; a person presses send.
- Custom agents Create more agents, each with its own role and rules.
- Automations Rules that tag, message and follow up on their own.
- NemDesk on your phone See every conversation and step in from anywhere.
- Proactive messages Reach out first. Free until the customer replies.
- Learning from corrections Repeated fixes become proposals you approve once.
- Live translation Read and reply in your language; customers get theirs.
What the meter counts.
-
What uses one
One credit covers one inquiry: a conversation your AI answered, however many messages that took. When the same customer comes back after a week or more of quiet, that is a new inquiry. We count them as credits in your workspace.
-
What never does
Handovers to your team. Honest 'I can't help with that' replies. Attempts that failed. And messages your AI sends first stay free until the customer writes back.
-
What carries over
Your monthly allowance resets at the start of each cycle. Credits you buy never expire, and are spent only once the allowance is gone.
A ceiling you set yourself.
The cap is a hard ceiling on spend - nothing is bought past it, and you can raise or lower it at any time.
125 included inquiries cap set at 2 packs
Included allowance Overage pack in use Blocked by your cap
Drawn on Starter: packs of 25.
The same product on every plan.
Plans differ in how many inquiries are included each month. Everything else is the same product.
- Every language your customers write in
- SLA policies, measured on your business hours
- GDPR compliance, hosted in Denmark
- Grounded answers, verified before anything is sent
- Encryption in transit and at rest
- Full audit trail on every action
- Analytics: resolution rate, topics, trends
- Email support from the people who built it
Asked plainly, answered plainly.
What exactly counts as a credit?
One credit covers one inquiry: a conversation your AI gave a real answer in, however many messages that takes. If the same customer comes back after about a week of quiet, that's a new inquiry. Handovers, 'I can't help' replies, and failed attempts never use a credit.
Do you charge for handovers or 'assumed' resolutions?
No. Some tools bill when a customer simply goes quiet, or when the AI passes the conversation to a human. We don't. A credit is used only when the AI delivered a real answer, and your workspace shows every one - what was used, when, and on what.
What if I think a credit shouldn't have counted?
Flag it from your billing activity - pick a reason, and the credit returns to your balance. Fair use applies, but the default is simple: your call stands.
What if the AI answers badly?
Start it supervised: in draft mode the agent proposes and your team approves every message until you trust it. Correct it, tighten its instructions, and widen its autonomy at your own pace. And when it can't answer at all, it hands the conversation to your team instead of guessing - that handover is free.
Do you charge per seat?
No. Bring your whole team, plus the people who only look at analytics once a month. Supervising the agent shouldn't cost per person.
What happens when I run out of credits?
Overage is bought in packs, and only up to the spending cap you set. The cap is yours to control and you can change it at any time.
Do unused credits roll over?
Your monthly allowance resets at the start of each cycle. Credits you have purchased (overage packs) never expire, and are always used after the allowance is gone.
What happens when the trial ends?
Nothing is charged automatically, because we never took a card. You choose a plan to continue; if you don't, the workspace pauses and your data stays available for export.
Can I change plan or cancel?
Any time, from settings, without writing to anyone. Upgrades take effect immediately and are prorated; downgrades and cancellations take effect at the end of the cycle you've paid for.
Can I pay yearly?
Yes. Every plan has a yearly option at 20 percent off the monthly price, paid once a year. Your monthly inquiries still reset every month. Moving to yearly starts right away; moving back to monthly takes effect when the year you paid for ends.
Do I have to talk to sales?
No. Every plan starts as a self-serve trial, including Scale. If you want a conversation (bulk volume, procurement, a security review) we're happy to have one, but it isn't a gate.